AMTRAK Takes On CrewWatch

On March 21, 2016, the CrewWatch Drug and Alcohol Testing System will be fully deployed at Amtrak. CrewWatch will replace Amtrak’s 15-year old, home grown, Health Services Information System.

Incremental deployments of CrewWatch began in June 2015.

PST’s CrewWatch product includes customization that allows Amtrak to comply with its FRA-approved random testing plan, to automatically communicate monthly with Amtrak’s field managers and the collection vendor (regarding tests to complete) and in many other ways automate data, document and communication processes.

However, the most major customization was to develop a plug-in in which Amtrak could manage the thousands of new-hire and employee medical exams that take place annually. The module provides customized roles for recruiting, medical and field manager personnel to order and record physical exams and related drug tests, related to pre-employment, periodic requalification and accident/injury events.



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